Refund Policy

As all items sold on  are personalised, we are unable to accept returns unless the item is damaged or faulty – personalised goods are excluded from the long distance selling regulations.

We will personalise your order to the best of our ability, with due care and attention.

All personalisation will be replicated exactly as you have typed on your order – we cannot be held responsible for any errors/omissions from any typos that may occur when you have entered the personalisation request. Please check all your instructions are clear and accurate, and if you have made an error, please contact us at ASAP stating the error.

We will do our best to rectify if goods have not already been personalised – should they have already been personalised, unfortunately we will not be able to correct this without a re-order of goods at listed prices.

Any claims for damages must be accompanied by photographic evidence of both the packaging and the goods.

Should you receive your goods with obvious damage to the package, please sign for as damaged, and open and inspect as soon as possible.
From receipt of goods, we will not be able to accept any claims of damages after 7 days of receipt have passed.

Depending on value of goods, we may request the damaged items to be returned to, in which case return postage cost will also be refunded.
We endeavour to replace any damaged items ASAP where appropriate.

Should you experience any issues, please contact us at and we will do our best to help.

We pride ourselves on customer services, and value all feedback.